Help Desk Management Portal (HDP)

HDP is a best in class ticketing and incidents tracking tool.

HDP is an innovative solution for automated case management which helps agencies and organizations to timely resolve incidents, open and assign trouble tickets, manage a knowledge base and common resolution library.

HDP is a web portal powered by advanced email notifications and contacts management tools. The HDP portal contains customizable system roles and user privileges, including flexible reporting, logging and statistics modules.

Aside from offering standard options, HDP also comes with unique features such as secure inter-portal data access and data integrity. Map-based view of geocoding enabled assets allows operational groups to open trouble tickets towards the selected asset right from the map interface. Asset-related information automatically populates into the new ticket body.